Refund Eligibility
Refunds are considered for cancelled orders before dispatch, duplicate payments, or approved returns for damaged or incorrect items.
Processing Time
Approved refunds are processed within 5-10 business days to the original payment method where applicable.
Partial Refunds
Partial refunds may apply if only part of an order is affected or if items were used/opened against policy.
How to Request a Refund
Contact us with your order reference and reason for the refund request. We will review and respond promptly.
Questions? Contact our support team or message us on WhatsApp.